Technical and Newsletter Information
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If you are signed up but are not receiving the newsletter, it is possible that your ISP is blocking mail from us or the service we use to distribute the newsletter. If you believe your newsletter is being blocked, one strategy is to find the option in your service or spam filter that allows mail from certain trusted addresses. You should allow mail from editor at sfcv.org. If this fails to resolve the problem, you can also contact your ISP using the sample letter below. If all else fails, you may need to subscribe using another e-mail address, such as a Yahoo, Gmail, or other free account.
We do not support text-only e-mail newsletters, as most current browsers and e-mail programs now support HTML, which is far easier to create and read. If you cannot read your newsletter, it is likely that your program or service does not support HTML.
It is difficult to design a Web site these days for every browser or program. SFCV's Web site tends to work best on these browsers:
PC: Internet Explorer version 6 and above; Firefox; Netscape version 7 and above
Mac: Safari, Camino, Firefox
If you are experiencing a technical problem that these instructions do not resolve, please e-mail editor@sfcv.org.
Draft Message to Your ISP
(Important Note: When you copy and paste this sample letter into an e-mail, please be sure to replace the XXX placeholder with more specific and appropriate information before sending it to your ISP.)
To: ISP Customer Support
Subject: Remove Constant Contact BlockHello. My name is XXXX and I have been a customer of your services since XXXX. I understand that you employ filters and/or blacklists to protect customers like myself from unsolicited e-mail. However, this has made it impossible for me to receive newsletters, announcements, and promotions that I have requested. I value these communications and would like to receive them using this e-mail address.
The sender of these e-mails uses an e-mail marketing service called Constant Contact. Constant Contact is not an open relay and has strict antispam policies in place. Because your filters block e-mails from Constant Contact I am unable to receive these communications.
I ask that you please help me determine why these e-mails are being blocked. For further information about Constant Contact or to request more information from them such as log files, the Ops team can be reached at (781) 472.8103 or ops@constantcontact.com.
IP addresses sending these e-mails:
63.251.135.74 ccm01.constantcontact.com
63.251.135.75 ccm00.constantcontact.com
63.251.135.94 outb1.constantcontact.com
63.251.135.95 outs1.constantcontact.com
63.251.135.96 outbb.constantcontact.com
63.251.135.97 outsb.constantcontact.com
63.251.135.98 ccm06.constantcontact.com
63.251.135.103 ccm07.constantcontact.com
63.251.135.107 ccm12.constantcontact.com
63.251.135.109 ccm08.constantcontact.com
63.251.135.114 ccm13.constantcontact.com
63.251.135.115 ccm09.constantcontact.com
64.95.77.162 c1.confirmedcc.com
64.95.77.163 c2.confirmedcc.com
64.95.77.164 c3.confirmedcc.com
64.95.77.166 c11.confirmedcc.com
64.95.77.167 c21.confirmedcc.com
64.95.77.168 c31.confirmedcc.com
66.151.184.35 ccm02.constantcontact.com
66.151.184.36 ccm03.constantcontact.com
66.151.184.37 ccm04.constantcontact.com
66.151.184.38 ccm05.constantcontact.com
66.151.234.150 in.constantcontact.com
66.151.234.151 ccm14.constantcontact.com
66.151.234.152 ccm15.constantcontact.com
66.151.234.153 ccm16.constantcontact.com
66.151.234.154 ccm17.constantcontact.comEnvelope from domains:
@in.constantcontact.com
@in.confirmedcc.comPlease contact me when this problem has been resolved.
Sincerely,
XXX